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Terms & Conditions

Hi! Welcome to FamilyTutor!

These Terms and Conditions (“Terms”) written on this website manages your usage of FamilyTutor’s website. The website is FamilyTutor’s ownership (hereinafter referred to “FamilyTutor”, “we”). By using this website and/or engaging in our service whether as a parent/student or a home tutor, you agree to accept all terms and conditions written in here. All information included in the Frequently Asked Questions section on this webpage https://familytutor.sg/ and Tutor FAQ on this webpage https://familytutor.sg/tutor-faq/ are valid as part of the FamilyTutor’s Term and Conditions. You should not use this website if you disagree with any of these Terms and Conditions.

Please read these Terms and Conditions carefully. Your access to and usage of our home tuition service is conditioned on your acceptance of and compliance with these Terms and Conditions. These Terms are applied to all users, visitors, and others who access or use this website. You agree that by using the website as the visitor, viewer or registered member, you must be eighteen (18) years of age or older. If you are younger than eighteen (18), you must have parental permission to enter into an agreement to accept these Terms and to use our home tuition services.

IF YOU DO NOT AGREE WITH THE TERMS & CONDITIONS, PLEASE DO NOT USE OUR WEBSITE AND/OR ENGAGE IN OUR SERVICE.

Commission & Payment Matters

All currency references are in Singapore dollars (SGD). You shall be responsible for payment of all levies, duties or taxes that are imposed by taxing rules for any payment or fees you may collect through using our home tuition services.

Tuition rates listed on our website are guidelines. The exact price for the home tuition services may differ depending on our clients’ requirements, market conditions, availability of tutors, etc. The tutors can establish rates by themselves, but the final decision concerning price shall be accepted by confirmed agreement of both parties – the client and the tutor – via an official confirmation invoice sent by FamilyTutor.

Clients shall make payment according to the invoice sent and inform FamilyTutor within two days of the due date. It is the client’s responsibility to ensure that the bank receipt is kept as proof of transaction made through cash deposit transfer.

If the client or tutor has any outstanding amount owed to FamilyTutor, FamilyTutor will try its best to ask for payment via phone calls, SMS, WhatsApp or Telegram messages. However, after fourteen (14) days, if the payment is not made, payment reminder letters shall be sent by regular mail. FamilyTutor will not rule out the possibility of sending representatives to clients’ address to give face-to-face payment reminders. The account may also be referred to our lawyers for further recovery actions if settlement is still delayed despite payment letters sent. The debtor shall be liable to pay all costs (including administrative, solicitor and client costs incurred by FamilyTutor in demanding and enforcing payment of money due on your above account(s).

Any hourly tuition rate agreed upon between FamilyTutor and clients/tutors is final and should not be changed. FamilyTutor reserves the right to claim its commission based on the original agreed upon tuition rate. Any invoice that FamilyTutor issues to clients and tutors is with effect from the date and time it is successfully sent by FamilyTutor unless the clients and tutors report any inaccuracy within the subsequent 12 hours. 

In most cases, FamilyTutor will collect the conducted tuition fees directly from the client and will then subsequently resolve any payment issues owing to the tutor. Thus, for any cancelled tuition arrangement, clients are required to deal directly with the agency. If clients decide to pay the tutor directly and bypass the agency, clients shall be made liable to FamilyTutor for the commission amount if we fail to collect our agreed commission amount from the tutor, in addition to any administrative fees incurred by the FamilyTutor in collecting the fees.

In general, tutors shall not collect the agency commission from the client directly. If they do so, they shall inform the FamilyTutor immediately. At notice by the agency, they shall make payment to the FamilyTutor in full within three (3) days. Tutors who fail to follow these instructions shall be liable to pay the full amount of payment and additionally, administrative fees, incurred by the FamilyTutor in collecting the payment from the tutor.

FamilyTutor reserves the right to change the commission amount due to non-fulfillment of tutor’s obligations or other reasons. Clients are liable to pay tuition fees for all lessons that are delivered, regardless of how satisfactory the lessons were.

Refunds may be made to the client’s bank account in case of violations of terms because of the tutor’s fault, or other reasons. Client can also be additionally charged for improper or unfulfilled payment obligation. FamilyTutor warns about this through SMS, WhatsApp, or Telegram messages.

If there are disputes or concerns regarding tuition fees between tutors and clients, FamilyTutor will provide assistance using reasonable means to help tutors to claim fees from clients and vice versa. However, FamilyTutor shall not be legally responsible for any payment disputes between the tutors and the clients. Clients shall inform both FamilyTutor and the tutor if a postponement or cancellation of any lesson is needed. If the tutor is only informed less than two hours away from the start time of the lesson, clients shall be liable to pay for the loss time and transport cost to the tutor. The amount payable will be 50% of one (1) lesson’s worth of tuition fee. The client shall pay this amount in cash or via bank transfer/PayNow/PayLah immediately on or before the tutor’s next visit, or via bank transfer/PayNow/PayLah to the tutor within three (3) days after the cancellation or postponement if there is no more next visit. All cancellations or postponement of lessons shall not affect the commission amount collected by FamilyTutor.

All information included in the Frequently Asked Questions section on this webpage https://familytutor.sg/ and Tutor FAQ on this webpage https://familytutor.sg/tutor-faq/ are valid as part of the FamilyTutor’s Term and Conditions. 

Cancellation, Replacement, and Postponement of Lessons

✅ The client may request a replacement tutor or cancel at any time after the first lesson, but will still have to pay the attended tuition fees to FamilyTutor.

✅ The tutoring period is usually stated clearly as we arrange the tuition assignment. In the event that the tutoring period is not specified, all parties should be prepared to commit for at least three (3) months.

✅ There is an unspoken agreement to complete at least one (1) lesson upon tutor confirmation. If clients decide to cancel after one (1) or more lessons for any reason, only delivered lessons shall need to be paid for, and FamilyTutor will refund any of the remaining fees that are paid in advance. However, for cancellations even before the first lesson commences, clients will be liable for administrative fees no less than the equivalent of the first lesson fees which must be paid by the due date specified in the invoice.

✅ The tuition schedule and the date and time of the first lesson shall be fixed and held to. Clients are allowed to re-negotiate the schedule with tutors directly. However, any changes in the frequency of lessons in the first 4 weeks of lessons must be made known to FamilyTutor. FamilyTutor may make fair adjustments to the commission amount under such conditions.

✅ If the agreed tuition address is outside of the client’s home and if the tutor assigned cancels the lesson for whatever reason less than two (2) hours before the start of the lesson, the client will not be compensated for the time taken to travel from home to the tuition address. The tutor is then encouraged to make up for the missed lesson as soon as possible, or even provide a free make-up lesson. Despite that, the agency’s commission amount remains unchanged, unless stated otherwise. On the other hand, if the client fails to turn up for the lesson without informing the tutor at least two (2) hours before the start of the session, the client shall be liable to pay for the loss time and transport cost to the tutor. The amount payable will be 50% of one (1) lesson’s worth of tuition fee. The client shall pay this amount in cash or via bank transfer/PayNow/PayLah immediately on or before the tutor’s next visit, or via bank transfer/PayNow/PayLah to the tutor within three (3) days after the cancellation or postponement if there is no more next visit.

All information included in the Frequently Asked Questions section on this webpage https://familytutor.sg/ and Tutor FAQ on this webpage https://familytutor.sg/tutor-faq/ are valid as part of the FamilyTutor’s Term and Conditions. 

FamilyTutor's Working Relationship with Tutors

FamilyTutor expects all tutors to conduct themselves appropriately in a professional and ethical manner.

General rules include, but are not limited to:

✅ Tutors should not be late and should always deliver a full lesson as agreed.
✅ Tutors must not physically and verbally abuse (e.g. discouragement, unnecessary scolding, use of vulgarities)
✅ Tutors should communicate with parents of the students regularly to keep them updated of their children’s progress.

As a tutor of FamilyTutor, you agree that the agency may, without any prior written notice, immediately suspend, terminate, discontinue and/or limit your service, any email associated with your account, and access to any of our services. The cause for such termination, discontinuance, suspension and/or limitation of access shall include, but is not limited to:

1. any breach or violation of our Terms and Conditions or any other incorporated agreement, regulation and/or guideline;
2. by way of request from law enforcement or any other governmental agencies;
3. unexpected technical or security issues and/or problems;
4. any extended periods of inactivity;
5. any engagement by you in any fraudulent or illegal activities;
6. the nonpayment of any associated fees that may be owed by you;
7. unethical conduct;
8. poor performance.

In addition, you agree that any and all terminations, suspensions, discontinuances, and/or limitations of access for cause is made at our sole discretion and that we are not responsible to you or any other third parties with regards to the termination of your tutor application, associated email address and/or access to any of our website.

A tutor’s conduct is extremely important in all home tuition. Any complain and feedback from the clients about the behaviour and conduct of the tutor will be taken seriously, and tutor concerned will be given a chance to explain, if needed. Any complain about a tutor will result in the tutor’s lower chance of attaining a tuition assignment from FamilyTutor. In a worst case scenario, a tutor may be blacklisted forever by FamilyTutor. If FamilyTutor deems that this particular tutor potentially poses a danger to anyone especially the students, we will not hesitate to share the news with all other home tuition agencies all around Singapore warning them to be careful of the tutor.

All information included in the Frequently Asked Questions section on this webpage https://familytutor.sg/ and Tutor FAQ on this webpage https://familytutor.sg/tutor-faq/ are valid as part of the FamilyTutor’s Term and Conditions. 

Do-Not-Call Privacy & Security

FamilyTutor strives to maintain healthy relationships with our clients and tutors.

FamilyTutor actively informs tutors of available assignments through texts and phone calls. By registering with FamilyTutor as a tutor, you have also given your consent to receiving any notice from us via phone calls, SMS, WhatsApp or Telegram messages. Under the most updated Do Not Call (DNC) provisions, FamilyTutor has taken steps to introduce measures to ensure smooth operations. If you no longer wish to receive any notification from FamilyTutor, you may indicate so by sending a WhatsApp message to +65 8777 2168.

FamilyTutor understands that some clients may be too busy to respond to calls or text messages, so we actively follow up with our clients to make sure that their tutor requests are fulfilled. We may do this via phone calls, SMS, WhatsApp or Telegram messages. If, at any point in time, clients do not wish to receive any follow-up calls or text messages from FamilyTutor, you may indicate so by sending a WhatsApp message to +65 8777 2168.

Modification of Terms

FamilyTutor reserves the right, at its sole discretion, to change or substitute the Terms and Conditions. It is your responsibility to read the Terms periodically for modifications. Your continued usage of the Services following the posting of any modifications to the Terms will be subject to the new Terms.