Terms & Conditions
Hi! Welcome to FamilyTutor!
These Terms and Conditions (“Terms”) written on this website manages your usage of FamilyTutor’s website and the accompanying services provided by FamilyTutor. The website is FamilyTutor’s ownership (hereinafter referred to “FamilyTutor”, “we”, “us”, “our”, “it”). By using this website and/or engaging in our service whether as a parent/student or a home tutor, you agree to accept all terms and conditions written in here. All information included in the Client Frequently Asked Questions (FAQ) section on this webpage https://familytutor.sg/frequently-asked-questions/ and Tutor FAQ on this webpage https://familytutor.sg/tutor-faq/ are valid as part of the FamilyTutor’s Terms and Conditions. You should not use this website or engage any of our services if you disagree with any of these Terms and Conditions.
Please read these Terms and Conditions carefully. Your access to and usage of our home tuition service is conditioned on your acceptance of and compliance with these Terms and Conditions. These Terms are applied to all users, visitors, and others who access or use this website. You agree that by using the website as the visitor, viewer or registered member, you must be eighteen (18) years of age or older. If you are younger than eighteen (18), you must have parental permission to enter into an agreement to accept these Terms and to use our home tuition services.
IF YOU DO NOT AGREE WITH THE TERMS & CONDITIONS, PLEASE DO NOT USE OUR WEBSITE AND/OR ENGAGE IN ANY OF OUR SERVICES.
1. Commission & Payment Matters
1.1. All currency references are in Singapore dollars (SGD). Tutors shall be responsible for payment of all levies, duties or taxes that are imposed by taxing rules for any payment or fees collected through using our home tuition services. For all tax enquiries, tutors should consult their own accountants.
1.2. Tuition rates listed on our website are guidelines. The exact price for the home tuition services may differ depending on our clients’ requirements, the market conditions, the availability of tutors, etc. The tutors can establish rates by themselves, but the final decision concerning price shall be accepted by the confirmed agreement of both parties – the client and the tutor – via an official confirmation invoice sent by FamilyTutor.
1.3. Clients shall make all payments according to the invoice(s) sent, and inform FamilyTutor within two days of the due date. It is the client’s responsibility to ensure that the bank transfer receipt is kept as proof of transaction made through cash deposit transfer, also frequently known as ATM transfer.
1.4. If the client or tutor has any outstanding amount owed to FamilyTutor, FamilyTutor will try its best to ask for payment via phone calls, SMS, WhatsApp or Telegram messages. However, after seven (7) days, if the payment is not made, physical payment reminder letters shall be sent by regular mail. FamilyTutor will not rule out the possibility of sending representatives to clients’ address to give face-to-face payment reminders. The account may also be referred to our lawyers for further recovery actions if settlement is still delayed despite payment letters sent. The account may still be referred to our lawyers if FamilyTutor deems the client as being reluctant in making the payment. The debtor shall be liable to pay all costs (including administrative, solicitor and client costs incurred by FamilyTutor in demanding and enforcing payment of money due on your above account(s). In cases of non-payment, FamilyTutor reserves the right to lodge a police report and/or even file a claim at the Small Claims Tribunals (under the State Courts) using the client’s information – including but not limited to the client’s name, mobile number, and residential address.
1.5. Any hourly tuition rate agreed upon between FamilyTutor and clients/tutors is final and should not be changed. FamilyTutor reserves the right to claim its commission based on the originally agreed tuition rate. Any invoice that FamilyTutor issues to clients and tutors is with effect from the date and time it is successfully sent by FamilyTutor (via WhatsApp, Telegram, and/or Email) unless the clients and tutors report any inaccuracy within the subsequent 12 hours.
1.6. In most cases, FamilyTutor will collect the conducted tuition fees directly from the client and will then subsequently resolve any payment issues owing to the tutor. Thus, for any cancelled tuition arrangement, clients are required to deal directly with the agency. If clients decide to pay the tutor directly and bypass the agency, clients shall be made liable to FamilyTutor for the commission amount if we fail to collect our agreed commission amount from the tutor, in addition to any administrative fees incurred by FamilyTutor in collecting the fees.
1.7. In general, tutors shall not collect the agency commission from the client directly. If they do so, they shall inform the FamilyTutor immediately. At notice by the agency, they shall make payment to the FamilyTutor in full within two (2) days. Tutors who fail to follow these instructions shall be liable to pay the full commission amount in addition to any administrative fees incurred by FamilyTutor in collecting the payment from the tutor. In cases of non-payment, FamilyTutor reserves the right to lodge a police report (for theft) and/or even file a claim at the Small Claims Tribunals (under the State Courts) using the tutor’s information – including but not limited to the tutor’s name, mobile number, and photo.
1.8. FamilyTutor reserves the right to change the commission amount due to non-fulfillment of tutor’s obligations or other reasons. Clients are liable to pay tuition fees for all lessons that are delivered, regardless of how satisfactory the lessons are. In cases of non-payment, FamilyTutor reserves the right to lodge a police report and/or even file a claim at the Small Claims Tribunals (under the State Courts) using the client’s information – including but not limited to the client’s name, mobile number, and residential address.
1.9. FamilyTutor reserves the right to change the commission amount in case there is any change in lesson duration and/or frequency requested by the client within the first 4 weeks of lessons. The commission amount will remain as 50% to 62.5% of the first 4 weeks’ worth of regular lessons.
1.10. Refunds may be made to the client’s bank account in case of violations of terms because of the tutor’s fault, or other reasons. On the other hand, clients can also be additionally charged for improper or unfulfilled payment obligations. FamilyTutor warns about this through SMS, WhatsApp, or Telegram messages.
1.11. If there are disputes or concerns regarding tuition fees between tutors and clients, FamilyTutor will provide assistance using reasonable means to help tutors to claim fees from clients and vice versa. However, FamilyTutor shall not be legally responsible for any payment disputes between the tutors and the clients. Clients shall inform both FamilyTutor and the tutor if a postponement or cancellation of any lesson is needed. If the tutor is only informed less than three (3) hours away from the start time of the lesson, clients shall be liable to pay for the lost time and transport cost to the tutor. The amount payable will be 50% of one (1) lesson’s worth of tuition fee. The client shall pay this amount in cash or via bank transfer/PayNow/PayLah immediately on or before the tutor’s next visit, or via bank transfer/PayNow/PayLah to the tutor within two (2) days after the cancellation or postponement if there is no more next visit. All cancellations or postponement of lessons shall not affect the commission amount collected by FamilyTutor.
1.12. All information included in the Frequently Asked Questions section on this webpage https://familytutor.sg/frequently-asked-questions/ and Tutor FAQ on this webpage https://familytutor.sg/tutor-faq/ are valid as part of the FamilyTutor’s Term and Conditions.
2. Cancellation, Replacement, and Postponement of Lessons
2.1. The client may request a replacement tutor or cancel at any time after the first lesson, but will still have to pay the attended tuition fees directly to FamilyTutor.
2.2. The tutoring period is usually stated clearly as we arrange the tuition assignment for the client. In the event that the tutoring period is not specified, all parties should be prepared to commit for at least three (3) months.
2.3. There is an unspoken agreement to complete at least one (1) lesson upon any tutor confirmation. If clients decide to cancel after one (1) or more lessons for any reason, only delivered lessons shall need to be paid for, and FamilyTutor will refund any of the remaining fees that are paid in advance. However, for cancellations even before the first lesson commences, the party (client or tutor) who does the cancelling will be legally liable for administrative fees no less than the equivalent of the first lesson fees which must be paid by the due date specified in the invoice.
2.4. The tuition schedule and the date and time of the first lesson shall be fixed and held to. Clients are allowed to re-negotiate the schedule with tutors directly. However, any changes in the frequency of lessons in the first 4 weeks of lessons must be made known to FamilyTutor. FamilyTutor may make fair adjustments to the commission amount under such conditions.
2.5. If the agreed tuition address is outside of the client’s home and if the tutor assigned cancels the lesson for whatever reason more than three (3) hours before the start of the lesson, the client will not be compensated for the time taken to travel from home to the tuition address. The tutor is then encouraged to make up for the missed lesson as soon as possible, or even provide a free make-up lesson while not affecting the commission amount collected by FamilyTutor. On the other hand, if the client fails to turn up for the lesson without informing the tutor at least three (3) hours before the start of the session, the client shall be liable to pay for the loss time and transport cost to the tutor. The amount payable will be 50% of one (1) lesson’s worth of tuition fee. The client shall pay this amount in cash or via bank transfer/PayNow/PayLah immediately on or before the tutor’s next visit, or via bank transfer/PayNow/PayLah to the tutor within two (2) days after the cancellation or postponement if there is no more next visit.
2.6. All information included in the Frequently Asked Questions section on this webpage https://familytutor.sg/frequently-asked-questions/ and Tutor FAQ on this webpage https://familytutor.sg/tutor-faq/ are valid as part of the FamilyTutor’s Term and Conditions.
3. FamilyTutor's Working Relationship with Clients
3.1. Before officially engaging a home tutor from FamilyTutor, clients are provided with the profiles of the selected home tutors. FamilyTutor will ensure that the information provided is as accurate as possible. That being said, it is worth noting that the information provided is as accurate as what the home tutors themselves provide to FamilyTutor. While FamilyTutor does its due diligence to verify the legitimacy of the information provided, clients must bear the risk that they might not be 100% accurate at every point in time. By officially engaging a home tutor from FamilyTutor, clients understands and accepts the mentioned risk.
3.2. As a client of FamilyTutor, you agree that the agency may, without any prior written notice, immediately suspend, terminate, discontinue and/or limit your access to any of our services. The cause for such termination, discontinuance, suspension and/or limitation of your request for our service shall include, but is not limited to:
- any breach or violation of our Terms and Conditions or any other incorporated agreement, regulation and/or guideline;
- by way of request from law enforcement or any other governmental agencies;
- unexpected technical or security issues and/or problems;
- any extended periods of inactivity;
- any engagement by you in any fraudulent or illegal activities;
- the nonpayment of any associated fees that may be owed by you;
- any unethical conduct;
- any action that poses disturbance to the agency’s everyday operation
- any highly suspected case of competitors harassing the front desk workers/employees/contractors/vendors engaged by FamilyTutor
3.3. In addition, you agree that any and all terminations, suspensions, discontinuances, and/or limitations of access for cause is made at our sole discretion and that we are not responsible to you or any other third parties with regards to the termination of your request for our service.
3.4. If the agreed tuition address is outside of the client’s home or if the tuition sessions are conducted online, the client still must provide the full billing address for the processing of the official confirmation invoice.
3.5. In cases of non-payment, FamilyTutor reserves the right to lodge a police report and/or even file a claim at the Small Claims Tribunals (under the State Courts) using the client’s information – including but not limited to the client’s name, mobile number, and residential address.
3.6. It is the client’s duty to ensure that all expectations are well communicated to the tutor even before the first lesson starts.
3.8. The parent or guardian is fully responsible for any student below the age of 18. This responsibility includes providing parental or guardianship consent for the student to request for a tutor, change a tutor, attend lessons, and cancel the tuition with a tutor. The parent or guardian is also fully responsible for making payments for all lessons conducted for the student.
3.9. If the student is below the age of 18, the client (parent or guardian) is strongly encouraged to be physically present in the general or immediate vicinity of where the lesson is conducted to provide some form of supervision. It is the client’s responsibility to ensure that both the student and the tutor are conducting themselves properly and neither of the parties is subject to any abuse – including but not limited to these types: physical, sexual, verbal, and mental.
4. FamilyTutor's Working Relationship with Tutors
4.1. FamilyTutor expects all tutors to conduct themselves appropriately in a professional and ethical manner.
4.2. General rules include, but are not limited to:
1. Tutors should not be late and should always deliver a full lesson as agreed, unless the clients request otherwise. That said, tutors should not demand remunerations for any lesson that has not been delivered, unless the clients express the willingness to do so.
2. Tutors must not physically and verbally abuse (e.g. discouragement, unnecessary scolding, use of vulgarities) the clients, the students, or anyone related to the clients and students.
3. Tutors should regularly communicate with parents/guardians of the students to keep them updated of their children/ward’s progress.
4.3. As a tutor of FamilyTutor, you agree that the agency may, without any prior written notice, immediately suspend, terminate, discontinue and/or limit your service, any email associated with your account, and access to any of our services. The cause for such termination, discontinuance, suspension and/or limitation of access shall include, but is not limited to:
1. any breach or violation of our Terms and Conditions or any other incorporated agreement, regulation and/or guideline;
2. by way of request from law enforcement or any other governmental agencies;
3. unexpected technical or security issues and/or problems;
4. any extended periods of inactivity;
5. any engagement by you in any fraudulent or illegal activities;
6. the nonpayment of any associated fees that may be owed by you;
7. unethical conduct;
8. poor performance.
4.4. In addition, you agree that any and all terminations, suspensions, discontinuances, and/or limitations of access for cause is made at our sole discretion and that we are not responsible to you or any other third parties with regards to the termination of your tutor application, associated email address and/or access to any of our website.
4.5. A tutor’s conduct is extremely important in all home tuition. Any complain and feedback from the clients about the behaviour and conduct of the tutor will be taken seriously, and tutor concerned will be given a chance to explain, if needed. Any complaint about a tutor will result in the tutor’s lower chance of attaining a tuition assignment from FamilyTutor. In a worst case scenario, a tutor may be blacklisted forever by FamilyTutor. If FamilyTutor deems that this particular tutor potentially poses a danger to anyone especially the students, we will not hesitate to share the news with all other home tuition agencies all around Singapore warning them to be careful of the tutor.
4.6. A tutor who needs to cancel or postpone a scheduled lesson must inform the client at least 24 hours before the scheduled lesson time. If the tutor encounters an emergency situation which calls for a cancellation or postponement within less than 24 hours before the lesson time, he/she must must arrange with the client as soon as possible to make up for the missed lesson. Failure to do so may result in the tutor being blacklisted by FamilyTutor. Not just that, FamilyTutor reserves the right to inform all other home tuition agencies in Singapore about the tutor’s misconduct, which may or may not lead to the tutor being blacklisted by other agencies.
4.7. In cases of non-payment, FamilyTutor reserves the right to lodge a police report and/or even file a claim at the Small Claims Tribunals (under the State Courts) using the tutor’ information – including but not limited to the tutor’s name, mobile number, residential address. We will also do our due diligence to blacklist you from our database, and warn all possible tuition agencies/centres about you and your wrongdoings.
4.8. All information included in the Frequently Asked Questions section on this webpage https://familytutor.sg/frequently-asked-questions/ and Tutor FAQ on this webpage https://familytutor.sg/tutor-faq/ are valid as part of the FamilyTutor’s Term and Conditions.
5. Do-Not-Call Privacy & Security
5.1. FamilyTutor strives to maintain an extremely healthy relationships with our clients and tutors.
5.2. FamilyTutor actively informs tutors of available assignments through texts and phone calls. By registering with FamilyTutor as a tutor, you have also given your consent to receiving any notice from us via phone calls, SMS, WhatsApp or Telegram messages. Under the most updated Do Not Call (DNC) provisions, FamilyTutor has taken steps to introduce measures to ensure smooth operations. If you no longer wish to receive any notification from FamilyTutor, you may indicate so by sending an email to [email protected] with the subject being “[Your Name] [Your Phone Number]”.
5.3. FamilyTutor understands that some clients may be too busy to respond to calls or text messages, so we actively follow up with our clients to make sure that their tutor requests are fulfilled. We may do this via phone calls, SMS, WhatsApp or Telegram messages. If, at any point in time, clients do not wish to receive any follow-up calls or text messages from FamilyTutor, you may indicate so by sending an email to [email protected] with the subject being “[Your Name] [Your Phone Number]”.
6. Email Marketing
6.1. FamilyTutor actively reaches out to existing and potential clients/tutors, who may or may not have signed up on our website, via email marketing every week. The purpose is to educate the public, and promote our services. If the recipients, intended or unintended, do not wish to further receive any emails from us, it is their responsibility to use the “unsubscribe” button provided at the bottom of each of the emails to remove themselves from the email list. By not unsubscribing after the very first email is received, the recipients automatically give permission to FamilyTutor to include them in future emails.
6.2. FamilyTutor accepts no liability for the content of the emails, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If unintended recipients receive the emails, they are notified that disclosing, copying, distributing or taking any action in reliance on the contents of the information is strictly prohibited.
7. Copyright
7.1. This website and its content is copyright of FamilyTutor – © FamilyTutor 2023. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
- you may print or download to a local hard disk extracts for your personal and non-commercial use only
- you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
7.2 You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
8. Modification of Terms
8.1. FamilyTutor reserves the right, at its sole discretion, to change or substitute the Terms and Conditions at any point in time. It is your responsibility to read the Terms periodically for modifications. Your continued usage of the Services following the posting of any modifications to the Terms will be subject to the new Terms.
